Terms & Conditions

Terms and Conditions

Our Service:

THE LADIES' PARADISE is represented in Tbilisi by 4 perfumery stores and 2 beauty salons at the following addresses:

·        2/4 Rustaveli Ave., Galleria Tbilisi;

·        95 Aghmashenebeli Ave.;

·        2 Tvalchrelidze St.;

·        7 Gamsakhurdia Ave.;

We also offer a virtual store, which enables our customers to purchase products remotely and receive the desired products at the desired location in Tbilisi and the regions of Georgia.

Please read the terms of this agreement carefully.

Company Rights and Obligations:

Along with changes in legislation and the company’s internal policy, we reserve the right to make changes to the content of the website, to which the website user unconditionally agrees.

When you register on our website, we are given the right to contact you electronically and provide you with situation-specific information.

The website allows you to post comments, which must comply with ethical standards and must not violate the rights of third parties.

The company reserves the right, if necessary, for such comments to be discussed publicly or deleted.

Since products are sold simultaneously in physical and virtual stores, there is a possibility that while viewing a product on the website and adding it to the cart, it may be sold in a store, there may be a product shortage, or the product may be found defective. In such a case, the company will inform you as soon as the fact is identified. If payment has already been made, the amount will be refunded to you after completion of the procedures established by the servicing bank, within the prescribed timeframes. To avoid this, you may contact the branch or our Facebook page and request that the desired product be checked and reserved.

If the system refuses to process the transaction and provides information that the product selected by you is unavailable, you agree to receive this information in accordance with the present agreement.

We undertake to duly fulfill the obligation assumed toward the customer regarding the timely processing and delivery of the order.

Customer Rights and Obligations:

Before placing an order on the website, the customer must register and then log in.

The customer has the right to receive duly performed obligations from Women’s Happiness LLC regarding the purchase and delivery of products.

The customer has the right to express their opinion on social networks, taking ethical standards into account.

The customer has the right to request receipt of the purchased item within the established timeframe.

The company does not assume liability for unauthorized use of the customer’s username and password by another person. If another unauthorized person logs into our website using your details and uses the service, you must notify the company so that appropriate measures can be taken.

The customer must provide accurate information so that the order is delivered to the correct addressee. Otherwise, the customer will bear the additional delivery cost.

Payment:

Payment for products purchased through the website may be made by:

·        Locally issued and international Visa/MasterCard;

·        Transfer to the special account of Women’s Happiness LLC (the customer’s first name and surname must be indicated in the payment purpose).

Security Policy:

The company assumes responsibility that the personal information provided by the customer is confidential and shall not be transferred to any third party for any purpose, except to the transportation company that will deliver the order.

The customer voluntarily decides whether to subscribe to the company’s news by email, which may be unsubscribed from at any time using the instructions provided by email.

The customer agrees to receive informational notifications at the email address or mobile number provided by the customer, which are related to the customer’s order.

The website does not store your electronic card data. During payment, you enter your card details on the bank’s page, to which the website redirects you at the final stage of placing the order.

Purchase and Delivery

1.  Since the online store is connected to the physical store, it would be preferable to check the desired product before purchasing.

2.  Delivery fee: from GEL 6 in Tbilisi and from GEL 8 in the regions (depending on the product weight). Order processing and formation will take place during the store’s working hours, from 10:00 to 16:00, Monday through Friday. Delivery of products and order formation are not carried out on public holidays or on weekends.

3.  Purchased products are delivered throughout the entire territory of Georgia, including villages.

4.  Within Tbilisi, the product will be delivered to the address specified by the customer no later than within 2 business days, and in the regions within 3-6 business days, taking into account the schedule pre-established by the contracted courier service and the meteorological conditions existing in the region at the time of delivery. The delivery period may be extended due to heavy snowfall, flooding, or other force majeure reasons beyond our control.

5.  Business days do not include Saturday, Sunday, and official public holidays established by the Labor Code of Georgia.

6.  The customer may obtain information about the delivery status and location of their product by contacting Women’s Happiness LLC at 0322060778.

Return Policy for Products Purchased in the Online Store

·        Pursuant to Article 13 of the Law of Georgia on the Protection of Consumer Rights, the customer has the right to withdraw from the contract without indicating any reason and return the goods within 14 calendar days, counted from the receipt of the goods.

·        In case of return of the goods, the customer is obliged to:

·        Return the goods to the trader or to a third party designated by the trader immediately after sending the notice of return of the item, but no later than within 7 calendar days.

·        Bear the direct expenses related to the return of the goods.

·        Transportation of the item must be carried out to the following address: Tbilisi, 95 Aghmashenebeli Avenue, or, at the request of Women’s Happiness, to the address from which the product was sent.

·        If the characteristics of the goods do not correspond to the data indicated on the platform, the goods have an initial defect, or are damaged, the trader shall ensure return of the goods using its own resources.

·        The customer is obliged to return the goods in full, together with all accompanying documents.

·        The trader is obliged to refund the amount paid by the customer within 14 calendar days after receiving the notice of return of the goods. The trader has the right to refuse the refund until the goods are returned or until the customer provides a document confirming shipment of the goods, whichever occurs earlier.

·        The refund shall be made using the same payment method that the customer used, except where the customer agrees to the use of another payment method.

·        The customer’s refusal of the goods automatically results in withdrawal from the related contract and restoration of the original condition.

·        The customer does not have the right to withdraw from the contract and return the product unconditionally in the following cases:

·        The price of the delivered goods depends on changes in the financial market that the trader cannot control and which occurred within the timeframe established by this document.

·        The customer was supplied with sealed goods, the sealing of which was broken after delivery, and therefore the goods cannot be returned.

·        Goods with a value of less than GEL 30.

To submit a request, the customer must contact www.qaltabedniereba.ge using a communication channel acceptable to the customer:

Email: info@qaltabedniereba.ge

Tel.: 0322959887

qaltabedniereba Facebook Messenger.